Answering a question about the difference of Bach Hoa Xanh delivery service, Mr. Tai said, the difference lies in the fact that the company does not use third-party delivery services. According to him, the third-party delivery service only works to hold goods and collect orders, then deliver, with the model of sequential delivery, without any commitment on delivery time.

Meanwhile, The Gioi Di Dong has its own subsidiary to manage deliveries for Bach Hoa Xanh. In Ho Chi Minh City, there are 10 warehouses for online delivery. When a customer places an order, the person in a nearby warehouse immediately stands up to take the order. If the customer wants to pick up the goods from 10 am to 12 am the next morning, before that time the preparation of the order has been taken place and completed.

Then there is a team that will go to the warehouse to pick up the goods, and that team is part of the corporation, not a third party. That team takes 10 orders to deliver 1 round and surely in 2 hours they will complete delivery of those 10 orders. 10 warehouses divided into more than 20 districts, each warehouse only serves 2 districts and will reach the required speed.

With this model, Mr. Tai is confident that in the future, the peer-to-peer delivery policy will also be very simple with the model he is building.

Talking about the logistics industry, Mr. Nguyen Duc Tai said: “Logistics is a dream”. Mr. Tai’s dream is to have someone do good logistics so that his company can hire and only have to focus on buying and selling, because that is the power of retail.

“We’ve tried a few times, and we don’t know if we should try again in the near future because there are frenzy in it. Logistics is logistics, from cargo management to transporting goods from the point of receipt to the super point. In Vietnam, it’s good to say, but no one has done it well yet, I hope some of you can do it fairly methodically.

I know that overseas, they rely on third parties. We have also traveled to Japan and Europe to talk to our industry business partners and indeed they use third party services. The supplier only delivers to the warehouse, which is managed by a third party. That third party receives delivery orders to the shops and they arrange for themselves to pick up the goods, deliver the goods, and ensure the time.

It’s a dream I hope in Vietnam someone can do it, but so far I feel like no one has been able to do it. We had only done a few transportation related services and after a few months of feeling outdated we also gave up. We said to a person in the profession: ‘You have been in the profession for ten years, but why do I have to work for 2-3 years to go further than you?’. That’s what’s happening in Vietnam.”